🕯️ Return Policy – Because Your Comfort Matters 💛
At Royal Kadoo, we care about making every experience with us smooth and special.
That’s why we’ve created a simple and flexible return policy that fits the nature of our handcrafted products.
If any issue occurs, we’re here to help you.
💡 Our valued customer has the right to request a return or exchange in the following cases:
- If the product arrives with visible damage or breakage (please provide pictures).
- If there is a manufacturing defect.
- The product is different from the pictures or specifications ordered.
- If any item is missing from your order.
🚫 Returns cannot be accepted in the following cases:
- If more than 48 hours have passed since receiving the product without reporting an issue.
- If the product has been used.
- If the product was custom-made specifically for you.
📦 Simple steps to request a return or exchange:
- Contact us within 48 hours of receiving the product via WhatsApp: 01503088800.
- Send us pictures showing the issue.
- The product must be in its original condition with complete packaging.
- After reviewing the case, we will either exchange the product or arrange a refund as suitable.
💰 Financial clarification:
- If there is a mistake or defect on our part, we cover the shipping cost completely.
- If a return or exchange is requested without any fault on our part, the shipping cost is covered by our valued customer.
🕊️ Building Trust:
Your comfort and trust are our top priority. Any mistake on our side will be resolved immediately and fully covered to ensure a safe and pleasant shopping experience.
🕯️ We continuously develop and improve this policy for your comfort, so we kindly ask you to review it before purchase.
Royal Kadoo
For you, for your happiness.